Reviews

Appliance Repair Monroe Reviews

We offer fast, reliable appliance repair in Northeast Louisiana. But don’t just take our word for it. Read our appliance repair Monroe reivews to see what our customers have to say.

From 209 reviews
Brooke Anderson
Brooke Anderson

New double oven

via Google
Melvinm Cottingham
Melvinm Cottingham

Excellent service, repairman was very professional. Analyzed the problem very quickly and worked to keep the cost down as much as possible. Very pleased, would highly recommend

Response from business owner

Thank you for taking the time to review your experience with Northeast Appliance Repair LLC. Please let us know if we can assist you in the future.

via Google
Lana B
Lana B

Gail, the Customer service lady was so kind and let me know she would do her best to schedule us. …

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Chris Goad
Chris Goad

Quick to reply and schedule. Arrived ontime, wore shoes covers into our home. After inspecting the washer it was determined that the suspension was worn out and had caused damage to the tub and transmission from being out of balance. …

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W Cook
W Cook

5 Stars for sure!! Very friendly knowledgeable folks. Fixed my ice machine that no one else could seem to figure out and done it in a timely manner. Checked up with me afterwards several times to make sure it was working properly. Great …

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David S
David S

This has been the best service we have recived i. A long time thank you

Tom Morris
Tom Morris

The repair man handles our situation quickly and professionally. We will use him again

via Google
cary mcguffee
cary mcguffee

Excellent knowledge and performance.

via Google
Rebecca Rachal
Rebecca Rachal

Sent an email through the website and had someone at my house within 2 hrs. Very professional, explained the issue and what the plan was for that day. 100% satisfied with this experience.

via Google
Jerry Adams
Jerry Adams

They were GREAT!! My refrigerator quit working on Sunday morning. I called NELA repairs early Monday morning and explained to Gail what my problem was. NELA had Evan at my home by 10:00 AM. When he walked in and introduced himself, he …

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kenneth ferguson
kenneth ferguson

I called before I went...everything was explained to me on bringing by and dropping off my dryer...upon arrival, the staff were very professional...I dropped off my dryer...about two hours later, I received a phone call and was told my …

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Response from business owner

Mr. Ferguson, thanks so much for taking the time to review your experience with Northeast Appliance. Glad we were able to get your dryer repaired quickly. Please let us know if we cannot assist you in the future.

via Google
Jimmy Walker
Jimmy Walker

Always a wonderful company doing a great job

via Google
Robert Williams
Robert Williams

Love this business!! Very efficient and quick service! The repair service is knowledgeable and everyone is so nice! Bought a refrigerator from them and everything was done so well and quickly! Installation and haul off!! Nice appliances …

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Kristy Yarbrough
Kristy Yarbrough

They sent someone within 24 hours to who was very professional and knowledgeable and fixed my washing machine by resetting the panel. He explained that he could return free of charge within 30 days but my washer is working properly now. I …

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Jessica Tartar
Jessica Tartar

(Translated by Google) Super friendly guy.

(Original)

Súper friendly guy .

via Google
Cassidy Sanchez
Cassidy Sanchez

I needed my drier serviced and a repair done to it. Decided to call Northeast Appliance Repair. Excellent customer service from the time I spoke to someone on the phone through the entire service and repair process. Will use again in the …

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Lance Tullos
Lance Tullos

Good customer service and great price on new refrigerator! Highly recommended

via Google
Shelby McCarty
Shelby McCarty

Jeffrey and crew are very professional and go out of their way to help you and give you a great value for their appliances and repairs. 100% recommend

via Google
Mark Raley
Mark Raley

NE appliance made a correct and difficult analysis on a $1500 GE microwave. Works great today.

via Google
Norma Woodall
Norma Woodall

Parts for this oven are no longer available. I need a new stove.

via Google
Sheldon Theus
Sheldon Theus

I googled the business in hopes to find a wall oven at a reasonable price. Not only was did I find quality product with competitive prices; the customer service was great. Thanks again for all of your help.

via Google
Peggy LeVasseur
Peggy LeVasseur

Efficient, expedient and knowledgeable..friendly customer service and will call again if needed.

via Google
Karen Henry Paulk
Karen Henry Paulk

These are the nicest folks in town! Thank you to Lance & Gayle for your prompt assistance with my fridge! Ya’ll went way above and beyond when my ice maker went out! I appreciate ya’ll so much! I highly recommend this business. West …

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Mrs. Robinson
Mrs. Robinson

Yesterday we got the official word--our 12-year-old refrigerator was indeed deceased. If you haven't priced refrigerators lately, retail prices are in the scary range. So off we head to see what we could see with our first stop to be …

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Christine Adams
Christine Adams

Very pleased. A little pricey but you pay for quality.

via Google
Bonnie B
Bonnie B

Thank you very much! My oven worked wonderful last night😁. Technician knew exactly what was wrong and took care of it fast and was very polite and courteous 😃

Shea Lowe
Shea Lowe

Our washing machine died. They were quick to come out and we’re honest that the cost of a new machine was much less than repairing our current machine. I went and bought a new washing machine. They told us every pro and con about several …

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Debbie Kindrix
Debbie Kindrix

Purchased microwave and stove. Great customer service. Salesman called to see if everything was working properly. I definitely would buy from Northeast Appliance again. They go above and beyond just the sale. No other place in town does …

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Bobbie Byrd
Bobbie Byrd

Bought a washer and drier at reasonable rate and service was extraordinary.

via Google
David Carey
David Carey

It was repaired faster than I thought.

via Google
Kaitlin Ganey
Kaitlin Ganey

Cost of labor was a bit high, but they were very responsive.

via Google
Rebecca D
Rebecca D

The young man was very professional and he fixed the issue right away.

Melissa
Melissa

Very courteous young man done the install/repair

Ladies answering phones were very kind

Thank you

via Google
Jarrod Hawthorne
Jarrod Hawthorne

Lance in parts was incredibly helpful. The part was shipped straight to my house. Ordered Friday afternoon and arrived Sunday. Incredibly fast and cheaper shipping and total cost than anywhere else. Will def shop here again. Thanks!

via Facebook
Hayley Calvo
Hayley Calvo

The technician was very knowledgeable, professional, and friendly. Very good experience.

via Google
Johnnie H
Johnnie H

What a refreshing experience! I was given the number to call for service because I had since March been dealing with a totally unreliable company. What a difference! Professional in every way. Tyler, service agent shows up right on …

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Damon Adcock
Damon Adcock

Good communication and great service. Have used them 3 different times in the past year.

via Google
Janette Rowell
Janette Rowell

Over the last several years, we have bought flooring, a dishwasher, refrigerator, & a freezer. Love the friendliness on the phone & in person! We are very satisfied customers!

via Google
Chelsy Benefield
Chelsy Benefield

Great customer service. Very prompt to get back with me each time, arrived when scheduled, and great communication. Will definitely use again and highly recommend!

via Google
Lisa Allen
Lisa Allen

I enjoyed the professional service and the prices are really good.

via Google
Charles Mitchell
Charles Mitchell

The service was excellent and the repair man arrived right away. I was really pleased to get my dryer back to original condition for a reasonable price.

via Google
Janice King
Janice King

Showed up early for appointment which I really needed. His other call in my area hadn't taken as long as scheduled. Such a nice young man. Quick, efficient.

via Google
Becky Colvin
Becky Colvin

What professionals – In the office, on the phone, and in your home. Kept having an issue with my Bosch dishwasher and the friendly Service Technician diagnosed the issue on a Friday. A quote for the Price for the parts and installation …

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Pth Xox
Pth Xox

Excellent professional and courteous and knowledgeable technician. You will handle all of my appliance needs!

via Google
Paula H
Paula H

Excellent professional and courteous and knowledgeable technician. You will handle all of my appliance needs!

Maime Goulart
Maime Goulart

Very responsive and prompt. Experienced in their field. Very courteous as well. Will be calling again!

via Google
Sherri Lilly
Sherri Lilly

We have had problems with an upright freezer since we got it. Other service companies told us there was no problem, but these nice folks came, found the problem, ordered the part and we were up and running in four days time.

I highly …

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via Google
Sue L
Sue L

Can’t say enough good things about your business. Technician was personable and professional. The part that had to be ordered for my oven came in quickly and was installed in a timely manner. Would recommend them to anyone needing …

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Fede Acosta
Fede Acosta

Quick Response, technician arrived within the time given and repair was done quickly and when part had to be ordered it arrived just a a couple of days later. Reasonable price.

via Facebook
Susan Hamby
Susan Hamby

I had to have a few of my appliances assessed for insurance purposes that were either not working at all or malfunctioning from effects of hurricane damage. Technician was knowledgeable, friendly, and professional and office staff also …

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via Google
and T
and T

Hey to our Northeast Appliance Sales and Service! I want to share our experience with this company. Our appliances are 10 years old so I just wanted to do a maintenance check up on them. And I tell you, I was so impressed from start to …

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Jojo
Jojo

The tech did a great job and diagnosed the problem and fixed it as well as pointing out a plumbing problem he wasn’t allowed to work on. That problem is now fixed as well.

Came when he said and finished quickly. Good value.

via Google
Kelcey Wondra
Kelcey Wondra

Great customer service and was able to get out quick

via Google
tammy bourgeois
tammy bourgeois

Went in to find a new dryer and was in and out in less than an hour (with a new dryer). Checked with some of the bigger named stores that sell appliances and we would have had to wait for delivery (some over a month away). Northeast …

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Katie Hardy
Katie Hardy

Everyone was very nice and professional

via Google
Cindy Chesney
Cindy Chesney

Fast and proficient service. Was on time and wonderful attitude. Didn't charge an outrageous price. Will use again and I highly recommend them!!

via Google
Selma J
Selma J

Very pleasant and informative.

via Google
Carol
Carol

Service man explained what he thought was happening with dryer. Continued checking and told me how I can keep dryer from malfunctioning in the future. I appreciated his time.

via Google
Tara Trull
Tara Trull

Northeast appliance is also so quick and professional. Every tech they have had come out is very courteous and knowledgeable! They really know their stuff!

Response from business owner

Thanks so much Mrs. Trull for your continued support and business. We appreciate your 5 star review!

via Google
Jim Cox
Jim Cox

My wife and I built a house with all new appliances. Two years later we are having problems with them and northeast appliance has stepped in to help. Very professional and on time with great quality workmanship. Very easy to deal with. …

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Response from business owner

Thanks so much Mr. Cox for your continued business. We are thankful to have you as a valued customer!

via Google
Larry Kelly
Larry Kelly

Friendly, technician was very polite and answered my questions, was on time. Technician was looking for a part for my washing machine and explained everything on getting the part. Lady in the office was absolutely amazing. I will definitely…

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Elizabeth Rawls
Elizabeth Rawls

Fast & friendly service. They always do a great job!

via Google
Barry Delcambre
Barry Delcambre

Excellent service and took two visits because a part had to be ordered. Both red head guys were exceptional on each visit. Evan and Tyler need to be complimented!

via Facebook
greg huggins
greg huggins

Great service and friendly and knowledgeable technician!

via Google
Polly Petty
Polly Petty

Very well pleased! Could not ask for any better service than I got.

via Google
Brenda Fletcher Petrus
Brenda Fletcher Petrus

Highly recommend this company. Came out on Wednesday and ordered the part for my dryer. Came the next day and installed the part! Very friendly staff and reasonably priced! ⭐️⭐️⭐️⭐️⭐️

via Facebook
Wanda Spurlock
Wanda Spurlock

Excellent service , timely, courteous, efficient. 5⭐️

Response from business owner

Thanks Mrs. Spurlock for the 5 star review of Northeast Appliance. We appreciate you!

via Google
John G
John G

The guy was great, the best, give him a raise

Albert Edmiston
Albert Edmiston

Nothing is worse than washing to pack for a long trip and learn that your dryer is not working ( no heat ) I contacted the guys at Northeast Appliance repair, it was absolutely amazing experience, which is Almost unheard of these days!! …

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Kayla Michiels
Kayla Michiels

Northeast Appliance Repair has been EXTREMELY helpful, professional and attentive… Gail handled everything so well and not only that, but is also extremely sweet. 10/10

via Google
Rose Butler
Rose Butler

I recommend this company. Very professional, friendly and skilled technician. Very pleased.

via Google
Debbie H
Debbie H

Your repairman was so professional, knowledgeable and friendly. I will definitely be using your business again, thanks!

Lori Paquette
Lori Paquette

My service repair man was Tyler, he was very professional and knowledgeable and informative. I could not have asked for better service, he was actually able to come earlier which worked out great for me and I was very pleased with the …

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via Google
Sheila Armstrong
Sheila Armstrong

The technician was prompt, professional and courteous. I highly recommend Repair Service.

via Google
Kay D
Kay D

The service was professional. The service person was great. He explained what was wrong with the ice maker and showed us what the problem may be. I have already referred your company to a friend.

Tara Dumas
Tara Dumas

They came to my house to repair refrigerator and install seal on freezer..Had to order parts and will be back...Was pleased with young man!

via Google
ZEL SMITH
ZEL SMITH

These are some amazing folks! Just give them a call for your appliance repair needs. I have used them over the years and I just love Northeast Appliance Repair!

Response from business owner

Thank you so much for the great review and continuing to rely on Northeast Appliance for your appliance repairs!

via Google
Lee Ann Stapleton
Lee Ann Stapleton

Washer not working properly. He looked at it and explained what the problem was. We all agreed that the repair would cost more than a new one.

Even so, he was prompt, friendly and knowledgeable. I would use them again.

Response from business owner

Mrs. Stapleton,

Thank you very much for your 5- star review! We greatly appreciate your business.

via Google
Mansour Ramzey
Mansour Ramzey

I had a Kenmore refrigerator that stopped cooling, i decided to get a diagnostic and opinion so i called Northeast appliances and the repair man came on time and looked at it touched the compressor and said it is the compressor and it …

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Response from business owner

Mr. Ramsey,

We greatly appreciate your business and taking the time to review your experience with Northeast Appliance.

via Google
Lisa Matte
Lisa Matte

Great repairman. He fixed my washer in a timely manner and he gave me advice on what to look for in my next washer. Great all around service! I would definitely recommend this company.

Response from business owner

Lisa,

Thank you so much for the great review! We greatly appreciate your business.

via Google
Nathaniel Jeane
Nathaniel Jeane

The worst part was waiting for a part to come in, but the company and repairman were top notch professionals!

via Google
Alisha Latham Lee
Alisha Latham Lee

Excellent customer service.

via Facebook
Charles G
Charles G

we are always very satisfied with Evan and all of you.

Jo West
Jo West

Courteous and knowledgeable

via Google
Carol Ezell
Carol Ezell

My call was returned promptly by the scheduler and a date was given for service call. Evan was prompt in arriving and was efficient in determining the source of the issue. Was very respectful, mindful of wearing his mask into my home and …

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via Google
Patsy Knight
Patsy Knight

I called for Refrigerator repair and Keisha gave me an appointment for the next working day. Evan came on time and within minutes he’d diagnosed the problem, told me my options, called about the replacement part and promised to be back when…

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via Google
Steve H
Steve H

Very friendly very honest with us thank you!

Christina L Turner
Christina L Turner

They were the ONLY place I could find a washer in my price range after mine went out.

via Google
Sherrie Albritton
Sherrie Albritton

Great service! Love NELA appliances!

via Google
Dena A
Dena A

Could not have asked for any better service. And people say it does not pay to advertise. I listened to 88.7 everyday driving to and from work. Hey NE Appliance--It does work. B safe

Toni Merritt
Toni Merritt

The staff were the best. Everyone was so nice and knowledgeable. I hadn’t intended on purchasing that day and was on the hunt for a used dependable refrigerator.. An employee explained how they buy dented ,or scratched appliances at low …

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Response from business owner

Mrs. Toni – thank you so much for your humbing review. It was an absolute pleasure meeting and chatting with you during your visit. You, my friend, are an absolute gem. We know you will continue to spread your love and kindness to each person who comes in contact with you. Many, many blessings.

Bambi

via Google
colddeuce
colddeuce

The serviceman was very polite, knowledgeable, and saved me money by informing me of my best options to resolve my issue.

Response from business owner

Thank you so much for your review!

via Google
Terri R
Terri R

I WILL HIGHLY RECOMMEND YALL!! Thank y'all for everything!! My in-laws spoke very highly of Levi!

Vanessa “Nessa” Williams
Vanessa “Nessa” Williams

Very pleased!

via Google
Ms. King
Ms. King

The man was early when he came to my house which is great he knew exactly what he was doing so it did not take him long at all and he was a very very courteous polite man so I am very satisfied with this company and I will recommend them to…

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Angelia Richard
Angelia Richard

Professional, Friendly, Courteous, and Honest.

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Andrew Shaver
Andrew Shaver

Very professional and straightforward, and honest

via Google
Kelly Martin
Kelly Martin

They were very professional, wore masks at all times, removed shoes in the home so nothing was tracked in. They explained in detail what they were doing as they did it and the trouble they found that needed repairing. We called on Friday …

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Phil Whiteford
Phil Whiteford

I have had several interactions with Jeffrey. He is an all around great guy!

via Google
Thomas Kupferer
Thomas Kupferer

Thanks for the quick service. Evan was our service person and he did a good job for us. He seemed to be a very considerate and capable young man,

via Google

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